Shipping & Returns
From order to your shift — no surprises.
SHIFT│DOSE products may be made to order or produced in limited runs. Estimated production and dispatch time is shown with the product and in the order confirmation.
Know what happens before you click “Order”.
Production
For made-to-order products, production starts after order confirmation. Lead time depends on the item and current production volume.
Shipping
Shipping cost and available options are shown during checkout. After dispatch, the customer receives available tracking information.
Returns & exchanges
For a return or exchange request, contact us with the order number, item and reason. Conditions may differ for personalized products.
How it works
Order
Confirmation follows a successfully completed order.
Production
Made-to-order items enter production after confirmation.
Dispatch
Available delivery information is provided after dispatch.
Support
For returns or exchanges, send us the order number and item.
Question about shipping or returns?
Send your order number and a short description of what you need. We will reply as soon as possible on business days.